Norse Atlantic Airways allows passengers to cancel their flights, but the cancellation policy depends on the type of fare purchased and the timing of the cancellation. One important aspect of Norse's cancellation policy is the 24-hour risk-free cancellation period. If you book a flight at least seven days before the scheduled departure, you can cancel your booking within 24 hours and receive a full refund. This applies to all fare types, including Economy Light, Economy Classic, Premium Light, Premium Classic, Economy Flextra, and Premium Flextra. However, if your flight departs within seven days of booking, this 24-hour cancellation window does not apply. After this period, the rules differ based on your fare class.
For Economy Light and Premium Light tickets, these fares are non-refundable after the 24-hour cancellation window has passed. This means if you miss the chance to cancel within the first day of booking, you generally cannot get a refund. Economy Classic and Premium Classic tickets are similar in that they are non-refundable after the initial 24 hours, but you may be allowed to make changes to your booking with a fee. These fare types provide some flexibility with modifications, but refunds are only available if you cancel within the 24-hour risk-free period.
The more flexible fare options are Economy Flextra and Premium Flextra. These fares offer greater freedom when it comes to cancellations and changes. You can modify your booking up to one hour before the flight without paying a change fee. If you cancel within 24 hours of booking, you get a full refund. However, if you cancel after the 24-hour window but more than two days before departure, you will not receive a cash refund but instead get a travel credit that is valid for 12 months. Cancellations made less than two days before departure on these fares are non-refundable, and no credit is issued.
To cancel a flight with Norse Atlantic Airways, you can do it online by logging into your account on their official website. In the “Manage Booking” section, enter your booking reference and email address, select the flight you want to cancel, and follow the instructions. Alternatively, you can contact Norse customer service by phone for help with cancellations, refunds, or receiving travel credits. It is important to cancel as soon as possible if you want to qualify for a refund or credit, as waiting too long may mean you lose the value of your ticket.
Refund processing times typically range from 7 to 14 business days, depending on your payment method and bank processing times. Refunds are returned to the original form of payment. If you paid with a credit or debit card, expect the refund within about one to two weeks. If you used another payment method like a bank transfer, it may take longer.
It is also important to note Norse’s no-show policy. If you fail to show up for your flight without canceling beforehand, you will lose the full value of your ticket. No refund, credit, or changes will be offered in this situation. This makes it essential to either cancel or change your booking if your plans change.
If you booked through a third-party travel agency or website, you should check their cancellation policies as well, since these may differ from Norse’s own rules. Sometimes third parties have additional fees or different rules about refunds and cancellations.
In summary, Norse Atlantic Airways allows cancellations with certain conditions. The 24-hour risk-free cancellation period provides a full refund if you cancel within one day of booking and your flight is at least seven days away. After that, refund eligibility depends on the fare type. Economy Light and Premium Light fares are non-refundable beyond 24 hours. Economy Classic and Premium Classic fares allow changes but not refunds after 24 hours. Economy Flextra and Premium Flextra fares offer more flexibility with refunds within 24 hours and travel credits if canceled earlier than two days before the flight. Always check your fare conditions when booking and cancel as early as possible to protect your money. Use the online tools or customer support to cancel, and expect refunds within two weeks. Avoid no-shows to prevent losing your ticket value.